Refund & Cancellation Policy

1.Scope

This Refund & Cancellation Policy applies only when Tapeout presents a paid checkout or signed order form. The exact offer, checkout and agreement control the price, currency, billing period, renewal, cancellation and refund terms. It supplements the payments clause of our Terms of Service.

2.Refund eligibility

For the India paid pilot, this draft policy offers a full refund within 7 calendar days of the cohort start date (currently 10 November 2026 for the A2 DV Career Track pilot). After that window closes, fees are non-refundable except where applicable law requires otherwise.

2.1How to request review

Use the Tapeout contact form and include the order identifier and purchase email. Provider acceptance of that request does not confirm delivery, eligibility, approval or a processing time.

3.Cancellation

• Use the stated mechanism — follow the cancellation path in the exact checkout or signed agreement. If it is unavailable, submit a contact request.
• Access after cancellation — the exact offer controls whether access ends immediately or at the end of a paid period.
• Renewal — no renewal is implied. A recurring charge is valid only when the checkout or signed agreement states its frequency and cancellation terms.

4.Enterprise plan

Refund, cancellation and notice terms for an enterprise purchase are set out in its signed order form or services agreement. Where that agreement conflicts with this draft, the signed agreement controls. Use the Tapeout contact form to request the terms attached to an order.

5.How refunds are processed

If a refund is approved, the terminal provider record controls what happened:

1. 01.Method — use the original payment method unless the applicable provider or law requires another method.
2. 02.Timing — no processing or posting time is promised without a current provider-specific statement shown for the transaction.
3. 03.Currency — the transaction and provider receipt determine the paid and refunded currency; this policy does not invent a conversion rule.

6.Payment security

The checkout identifies the payment provider before payment details are entered. Tapeout does not claim a provider certification, successful verification, refund or cancellation without a current provider and server receipt. Payment credentials must not be entered into the Tapeout contact form.

7.Contact us

Questions about a charge, cancellation or refund can be submitted through the Tapeout contact form below. Provider acceptance does not confirm delivery, internal routing, review, eligibility or a reply.